Mid-South Insurance Logo
Mid-South Insurance Logo

Accessibility Commitment

Mid-South Insurance Agency

Mid-South Insurance Agency is committed to ensuring that our website is accessible and usable for the widest possible audience, including individuals with disabilities. We recognize the importance of providing equal access to digital information and services and strive to make our online experience inclusive, functional, and respectful for all visitors.

Our goal is to improve the usability of our website, https://mid-southins.com/, so that it can be accessed and used by individuals with a wide range of abilities, disabilities, and assistive technologies.


Our Commitment to Accessibility

Mid-South Insurance Agency is dedicated to providing digital access in a manner consistent with applicable accessibility principles and generally recognized best practices. We understand that accessibility is not a one-time effort but an ongoing responsibility that requires continuous review, maintenance, and improvement.

We aim to reduce barriers that may prevent users with disabilities from accessing content, navigating the site, or obtaining information. Our approach focuses on practical, good-faith efforts to enhance usability while balancing technical feasibility and operational realities.


Accessibility Standards & Guidelines

Our accessibility efforts are informed by the Web Content Accessibility Guidelines (WCAG), which are internationally recognized standards for improving web accessibility for individuals with disabilities. These guidelines address a broad range of accessibility considerations, including visual, auditory, motor, and cognitive accessibility.

While we strive to align our website with these standards where reasonably possible, we acknowledge that full conformance with every WCAG success criterion may not be achievable at all times due to factors such as:

  • Evolving accessibility standards and technologies

  • The dynamic nature of website content

  • Use of third-party platforms, services, or integrations

  • Technical or practical limitations

Accessibility remains an ongoing process, and we are committed to reviewing and improving our digital presence as standards, tools, and user needs evolve.


Accessibility Tools, Monitoring & Support

As part of our commitment to accessibility, Mid-South Insurance Agency utilizes accessibility support tools and resources provided by ADAWebPro to assist in identifying potential accessibility barriers, improving usability, and supporting ongoing accessibility enhancements.

These tools are designed to help users with varying accessibility needs and may include features such as:

  • Adjustable text size, font scaling, and contrast settings

  • Enhanced visibility of links, headings, and content

  • Improved readability and visual clarity

  • Keyboard-accessible navigation of key website features

The availability and effectiveness of these accessibility features may vary depending on the user’s device, browser, operating system, assistive technology, and personal settings, as well as ongoing website maintenance and updates.


Important Accessibility Considerations

Please be aware of the following:

  • Certain website content may be provided by third-party vendors or platforms that are not fully under our control.

  • While we make reasonable efforts to improve accessibility, some limitations may exist due to technical, structural, or operational constraints.

  • Accessibility tools and enhancements are intended to assist users and reduce barriers but do not replace proper website development practices.

  • The presence of accessibility tools or statements does not constitute a legal or technical accessibility audit or certification.


Feedback, Assistance & Alternative Access

We welcome feedback regarding the accessibility of our website and take accessibility-related concerns seriously. If you experience difficulty accessing any part of https://mid-southins.com/, encounter a potential accessibility barrier, or have suggestions for improvement, we encourage you to contact us.

Email: [email protected]

We review accessibility-related inquiries in good faith and aim to respond within 3–5 business days. When appropriate, we will make reasonable efforts to provide information, assistance, or alternative methods of access upon request.


Good-Faith Accessibility Statement

This accessibility statement reflects Mid-South Insurance Agency’s ongoing commitment to accessibility, inclusion, and nondiscrimination. We believe that proactive communication and cooperative resolution of accessibility concerns are essential to providing equal access for all individuals.


Accessibility Support & ADAWebPro Endorsement

The accessibility support tools and ongoing accessibility efforts for this website are supported by ADAWebPro, a digital accessibility resource focused on helping businesses implement practical accessibility tools, monitoring, and good-faith compliance practices.

Accessibility solutions are intended to improve usability and reduce barriers but do not guarantee legal compliance or eliminate legal risk. Accessibility remains an ongoing responsibility.

Learn more about digital accessibility support at
https://adawebpro.com/


Last Updated: January 21, 2026

Contact Us

Mid-South Insurance Agency, Inc., in Hendersonville, TN, is committed to providing you with the best customer service to meet your insurance needs. Have a question about your policy? Checking on a claim? Have you been in an accident? We’re here to help. Call us at 615-824-9009. Or fill out the form below and we’ll contact you shortly.

Hands
  • Phone: 615-824-9009 | 615-419-5409
  • Email: [email protected]
  • Address: 260 West Main Street Suite 210 Hendersonville, TN 37075
  • Business Hours: Mon – Thurs: 9:00 am – 4:00 pm
  • Fri: 9:00 am – 2:00 pm
  • Sat & Sun: Flexible Hours